Position: Front Office Manager
Location: Lagos, Nigeria
Employment Type: Full-Time
Job Description
- Manage front desk operations, ensuring a seamless check-in and check-out process
- Train and supervise front office staff to deliver outstanding customer service
- Oversee reservation systems and ensure optimal room occupancy
- Handle guest inquiries, requests, and complaints professionally
- Implement procedures to enhance guest satisfaction and operational efficiency
- Maintain accurate financial records related to front desk transactions
Job Specification:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field
- Minimum of 5 years experience in front office management within a luxury hotel
- Proficiency in hotel management software and reservation systems
- Strong leadership and problem-solving skills
- Excellent communication and organizational abilities
Application Process:
Interested candidates should submit their CV and a cover letter to careers@hotelconsultant.com.ng with the position applied for as the subject line. Only shortlisted candidates will contacted for the next step. Participation in our recruitment process is absolutely free. Interested candidates are advised to personally apply.